Maintenance & Support

After handover, a system needs ongoing care: the libraries it is built on receive security updates, browsers and phones change, users notice things testing did not catch, and the business itself needs small changes over time.

We provide regular care for systems we built, or for existing systems after reviewing them: applying security updates, checking backups and performance, fixing faults when they appear, and making the small changes your team needs. The scope of support, how to reach us and how faults are prioritised are agreed in advance.

The goal is for the system to stay secure and work as it should, without waiting for it to break. Every intervention is logged with what was done, so you always know the state of your system and what has changed.

The agreement can also include a periodic review that suggests improvements before they become problems, such as speeding up a page that has slowed as data grew, or updating an ageing library before its support ends, so the system keeps fitting your business as it grows.